3 Job Positions at Deriv (RW) Ltd: (Deadline 3 October 2021)
Client Support Executive (Kigali) at Deriv (RW) Ltd: (Deadline 3 October 2021)
Client Support Executive (Kigali)
About us
We’re Deriv, the geeky upstarts who pioneered an industry 20 years ago. Today, with over a million traders worldwide and 400+ employees, we enable anyone to get trading from anywhere, at any time.
Deriv (RW) Ltd is the latest addition to our offices around the globe. A response to our growing customer base across Africa and our commitment to them. Be part of something big. Join us.
Our team
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.
Your role
As a Client Support Executive at Deriv.com, you will help our clients with their requests, questions, and concerns about our products and services on a variety of support channels. You will keep track of recurring issues and convey customer expectations to other teams. By answering the queries of potential clients and encouraging our current clients to try our new products, services, and platforms, you play a role in our business growth.
If you have great people skills and enthusiasm for this job, we welcome your application even if you’re a fresh graduate.
Your challenges
- Respond to customer enquiries and concerns by phone, email, social media, and live chat.
- Process applications and customer documentation according to relevant policies and regulations.
- Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
- File records and documents of customer interactions and customer satisfaction.
What you have
- Excellent spoken and written communication skills in English
- Willingness to work in fixed shifts
- Willingness to work for 5 days between Monday to Sunday
What’s good to have
- University degree in a related field
- Work experience in technical customer support
- Experience in the financial services or IT industry
- Proficiency in any African language, especially Afrikaans, Igbo, and Swahili
- Fluency in spoken and written French
What we’ll give you
- Exciting work challenges
- Cooperative work environment
- Career advancement opportunities
- Market-based salary
- Annual performance bonus
- Casual dress code
Location
Kigali, Rwanda
How to apply
Interested candidates should send their application file (CV, Academic certificate, and cover letter) by the link:https://deriv.zohorecruit.com/jobs/Careers/590522000003910182/Client-Support-Executive? not later than the 3rd October 2021.
CLICK HERE TO READ MORE AND APPLY
Business Development Executive (Kigali) at Deriv (RW) Ltd: (Deadline 3 October 2021)
Business Development Executive (Kigali)
About us
We’re Deriv, the geeky upstarts who pioneered an industry 20 years ago. Today, with over a million traders worldwide and 400+ employees, we enable anyone to get trading from anywhere, at any time.
Deriv (RW) Ltd is the latest addition to our offices around the globe. A response to our growing customer base across Africa and our commitment to them. Be part of something big. Join us.
Our team
We are a part of the Marketing team at Deriv.com. We look for opportunities to partner with traders, brokers, influencers, and app developers to grow our business.
Your role
You’ll be a Business Development Executive in our new Kigali office, set up to serve our rapidly growing customer base in the African continent. You will grow our partner networks, support our partners in their marketing activities, and build the Deriv brand in Africa.
What you’ll do
- Grow the business of our existing affiliates in the African continent.
- Source, recruit, and support affiliates that are aligned with our values and business plans.
- Make data-driven recommendations to increase affiliate performance.
- Monitor and analyze partner activity, using metrics such as the number of conversions per affiliate.
- Develop marketing plans and promotional materials to help partners improve their client acquisition and retention efforts.
What you have
- A university degree in marketing, business administration, or any other related discipline
- Experience in using a wide range of digital marketing tools
- Market research skills and a keen understanding of the consumer journey
- An assertive, sales-driven personality and the ability to adapt quickly and achieve results
- Excellent spoken and written English communication skills
What’s good to have
- Experience in affiliate marketing, growth hacking, and business development
- IT knowledge or experience
- Proficiency in French
What we’ll give you
- Exciting work challenges
- Cooperative work environment
- Career advancement opportunities
- Market-based salary
- Annual performance bonus
- Casual dress code
Location
Kigali, Rwanda
How to apply
Interested candidates should send their application file (CV, Academic certificate, and cover letter) by the link:https://deriv.zohorecruit.com/jobs/Careers/590522000004649139/Business-Development-Executive? not later than the 3rd October 2021.
CLICK HERE TO READ MORE AND APPLY
E-Payments Executive (Kigali) at Deriv (RW) Ltd: (Deadline 3 October 2021)
E-Payments Executive (Kigali,Rwanda)
Your role
As an E-Payments Executive at Deriv, you will help maintain good financial records for the company, using well-documented accounting practices and payment reconciliation protocols.
Your challenges
- Ensure our accounting records are healthy by tracking, managing, and reconciling transactions.
- Keep our clients happy by processing their payments in a timely manner.
- Help resolve clients’ payment-related queries.
- Be vigilant in monitoring all payments and help us identify and prevent fraud and other suspicious transactions. When they do occur, be resilient in handling and resolving them.
- Safeguard and comply with internal controls and keep our documentation updated and audit-ready.
What you have
- A diploma or degree with a major in finance or risk management
- Proficiency with popular office applications such as Microsoft Excel, accounting software, and databases
- Solid analytical skills
- The ability to quickly learn new (proprietary) systems and procedures
- Excellent spoken and written English communication skills
What’s good to have
- An understanding of AML, fraud processes, and risk
What we’ll give you
- Growth-inducing challenges
- The productive and cooperative work atmosphere
- Career progression opportunities
- Market-based salary
- Annual performance bonus
- Casual dress code
About us
We’re Deriv. We’re all about trading. We’re the geeky upstarts who pioneered an industry. That was more than 20 years ago, and we’re still going strong. Today, we work across continents and serve over a million traders from around the globe.
Join us. Grow with us.
Our team
You’ll be part of our Accounts and Payments team, where we manage the company’s financial and accounting health to ensure sustainable business growth. We control operational costs and mitigate financial risks.
How to apply
Interested candidates should send their application file (CV, Academic certificate, and cover letter) by the link:https://deriv.zohorecruit.com/jobs/Careers/590522000037223025/E-Payments-Executive?source=JIR not later than the 3rd October 2021.
CLICK HERE TO READ MORE AND APPLY
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