3 Job Positions at Mantis Akagera Game Lodge: (Deadline 15 December 2025)
Porter & Relief Driver at Mantis Akagera Game Lodge: (Deadline 15 December 2025)
JOB DESCRIPTION: PORTER & RELIEF DRIVER
1. Department
ROOMS DIVISION | FRONT OFFICE
2. Reports to
Front Office Manager
job purpose
Responsible for driving hotel vehicles in any course of work and assisting in guest luggage handling in Front Office in a safe and efficient manner.
1. Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES – DRIVER
All traffic regulations & laws are obeyed when driving a Hotel vehicle and every precaution is taken to ensure the safety of passengers being transported.
Responsible to ensure that all passengers are wearing seat belts at all times.
Fully comply with the Companies Policies & Procedures.
Checks indicators, headlights, tyres, breaks, petrol etc. and ensures that the vehicle is in a safe and roadworthy condition.
Immediately reports any defects to your Head of Department and Maintenance Manager.
Should damages, neglect or abuse to the company vehicle be found, the driver will be held accountable.
Maintains the vehicle in a clean condition and may be required to wash such vehicle.
The Vehicle is for official use only and as directed by your Head of Department or General Manager.
The Driver’s Log Sheet is accurately completed and signed after trips and all petrol dockets are retained.
Accidents involving the Hotel vehicle are reported to your Head of Department and General Manager and necessary authorities.
In such event all necessary particulars of the other party involved in the accident are accurately recorded.
All reasonable care and security is exercised to secure the Hotel vehicle and/or contents against theft, abuse, neglect, damage or disrespect of the asset.
Ensure that your driver’s license is valid and available at all times.
Ensure that the hotel vehicle license, and vehicle documents are up to date and copies are kept in the vehicle.
Driving under the influence of alcohol is punishable by law.
Act as porter at Front Office while there is no driving requests assignment.
TASKS, DUTIES & RESPONSIBILITIES – PORTER
All guests are welcomed in a professional, efficient and courteous manner.
Provides an unforgettable first and last impression of the Hotel.
To assist guests with luggage and belongings during check-in and check-out.
Guest are escorted to their allocated rooms and, upon entering the room, are welcomed and given detailed explanations as to how to operate the lights, air-conditioning and TV controls. To further explain to guest the other rooms features and facilities.
Maintain complete knowledge at all times of:
1. All hotel features, services and hours of operation.
2. All room types, numbers, layout, décor, appointments and location.
3. Daily house count and expected arrivals/departures, including VIP guests.
4. Scheduled daily group activities.
Know, understand and comply with all departmental policies and procedures.
Responsible for general cleaning duties in the Reception area and that the entrance area and immediate surroundings remains cleaned and well organized at all times
Responsible for guest luggage to reach the rooms as quickly as possible and in a safe and responsible manner.
Guest’s requests, queries and needs, receive immediate attention in an efficient and effective manner.
Follow-up is done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
Hand over guest complaints to the shift supervisor and Front Office Management.
Knowledge of surrounding areas in terms of tourist destinations and activities.
RESPONSIBLE BUSINESS
Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage
HEALTH AND SAFETY
Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
Ensures that all potential and real hazards are reported and reduced immediately.
Fully understands the hotel’s fire and emergency Policies & Procedures.
Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
Stimulates and encourages a general awareness of health and safety.
Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
Act as employee representative on the Health & Safety committee.
HUMAN RESOURCES
Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
Be familiar with the company’s Disciplinary codes.
Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
Attends training as and when required.
Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
Attends all relevant departmental meeting or other relevant scheduled meeting.
Conducts and manage induction and training of new staff members and students.
2. Other Special Requirements
To perform other reasonable duties as directed by your immediate Manager.
To be available to work overtime at the request of Management.
3. Qualifications, Skills/Experience & Personal Attributes
Minimum Secondary school diploma in any field with proven skills and experience.
Driving license category B, D
At least 3 years’ experience as driver
Working experience in hospitality industry is an added value
Fluent in English is required
3 Professional references.
Working conditions
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
Only shortlisted candidates will be contacted for interviews, and no phone calls are allowed.
Mantis Akagera Game Lodge is an equal employment opportunity employer.
Done at Kayonza, December 09, 2025
MANAGEMENT
Security Officer at Mantis Akagera Game Lodge: (Deadline 15 December 2025)
JOB DESCRIPTION: SECURITY OFFICER
1. Department
SECURITY
2. Reports to
General Manager
3. Responsible for
3rd Party Security Contract Supervisor Guards
job purpose
To provide a safe and secure hotel environment by ensuring that every employee at every level is aware that safety and security is reliant on their everyday actions.
All work is carried out in line with the hotel’s guidelines and the departmental business plan
1. Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
To implement, train and continuously create awareness of the above.
Be the focal person in terms of entry and exit liaison with the Park Management in late or new entrant’s permission requisition.
Support in driving hotel vehicle.
Safety and security of guests, workers and hotel buildings.
Security systems including security patrols, surveillance systems, door locking mechanisms, control of restricted areas, monitoring of master keys, etc.
Training of all staff on the emergency procedures.
Regular security meetings internally and with 3rd parties.
Manage the security team effectively (e.g. checking that security staff do their jobs properly)
Develops and maintains a working relationship with the local fire, police, and government agencies and participates in relevant local forums for hotel and tourism safety and security.
Patrols the hotel on a regular basis and documents activities in accordance with the companies Safety and Security policies and procedures.
Processes all written reports involving Safety & Security related incidents and guest or employee accidents and ensures these are logged and send to the General Manager.
Improves Safety and Security at the hotel by communicating hazards with department heads and taking appropriate corrective action.
Handles complaints, investigates, and thoroughly reports on guest or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other safety and security related issues.
Ensures that the Hotels Risk Management system is adapted to local conditions and that written manuals and procedures are in place in the hotel and available for all departments and employees as necessary.
Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys
Ensures that routines and procedures are in place to securely close down the different outlets at end of operating time.
Completes daily security log, including pertinent information from the shift.
Assist Talent & Culture Manager to complete worker’s compensation claims that occur on duty by investigating to determine how the accident occurred and what could have been done to prevent it.
Applies hotel regulations, adhering to existing laws and regulations for Safety, security and prevention.
Anticipates possible and probable hazards and conditions and corrects them or takes action to prevent them from happening
Ensure that all security staff provided services that are above and beyond guest satisfaction.
Oversees first aid, fire-fighting programs for guests and employees.
Develops, train and maintain a monthly checklist for all CCTV equipment, first aid kits, fire hydrants & hoses, fire panel, smoke detectors to ensure that they are full functional.
Conduct quarterly fire evacuation drills as per the companies Policies & Procedures.
Ensure that all contractors working on the property sign’s in daily and adhere to the Hotels Safety & Security Policies & Procedures.
Prepares departmental business plan and budget
Analyses deviation to budget, and takes action when required.
Attends meetings and training required by the General Manager.
Assists colleagues to perform similar or related jobs when necessary.
Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders.
Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to General Manager.
Fully familiar with the hotel facilities, buildings and ground.
Manages and controls the Security contract.
2. Other Special Requirements
To perform other reasonable duties as directed by your immediate Manager.
To be available to work overtime at the request of Management.
3. Qualifications, Skills/Experience & Personal Attributes
Bachelor’s degree in any field with proven skills and experience.
State-prescribed security training, licensing, and registration.
At least 5 years’ experience in a similar role.
Extensive experience in preventing illegal activity and performing access control.
In-depth knowledge of security procedures and surveillance equipment.
Knowledge of security industry regulations.
Advanced ability to coordinate responses to security breaches and threats.
Superb leadership and organizational abilities.
Excellent interpersonal and communication skills.
Availability to respond to security alerts outside of business hours.
Must have a valid driving license with at least four years’ experience
3 Professional references.
Working conditions
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
Only shortlisted candidates will be contacted for interviews, and no phone calls are allowed.
Mantis Akagera Game Lodge is an equal employment opportunity employer.
Done at Kayonza, December 09, 2025.
MANAGEMENT
Internal Auditor(Re- Advertised) at Mantis Akagera Game Lodge: (Deadline 15 December 2025)
JOB DESCRIPTION
POSITION Internal Auditor
REPORTS TO General Manager
PRIMARY OBJECTIVE OF POSITION
The Internal Auditor maintains all necessary audit reports and journals by accurately auditing the daily revenues and performance of the hotel, in accordance with hotel accounting and financial controls, and within the policies and procedures as outlined in, hotel and corporate policies and guidelines, and the hotel’s business plan. An Internal Auditor is a professional who ensures organization have accurate accounting throughout the year and ensure that other accounting teams follow proper procedures and that all accounts are updated and accurate.
TASKS, DUTIES AND RESPONSIBILITIES
AUDIT THE HOTEL’S DAILY REVENUES
Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
Determine internal audit scope and develop annual plans
Prepare and present reports that reflect audit’s results and document process
Act as an objective source of independent advice to ensure validity, legality and goal achievement
Identify loopholes and recommend risk aversion measures and cost savings
Maintain open communication with management and audit committee
Document process and prepare audit findings memorandum
Conduct, follow up audits to monitor management’s interventions
Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards
Evaluate financial documents for accuracy and compliance with the hotel regulations
Identify the financial risk of the hotel and offer recommendations to reduce risks
Identify accounting and financial record-keeping process that can be improved
Determine ways to cut costs and improve profitability
Present findings to upper management in form of reports and presentations
Monitor compliance with HACCP rules and regulations and relevant trainings
Ensure compliance of health and safety at workplace and protective equipment’s are adhered to.
HEALTH AND SAFETY
Maintains high confidentiality in regard to confidentiality
Reports any suspicious behaviour of employees to the GM and Security
Ensures that all potential and real hazards are reported appropriately immediately
Fully understands the hotel’s fire, emergency, and bomb procedures
Follows emergency procedures to provide for the security and safety of guests and employees
Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
MISCELLANEOUS
Socially Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Social Business hotel and departmental activities
Ensure that self is familiar with in-house facilities to assist guests and promote sales
Assist colleagues when needed
Accepts flexible working schedule when necessary for the hotel’s uninterrupted service
To always be updated on: – Hotel facilities and special promotions – Marketing promotions – Laws relating to own field of responsibility – Union agreements
Stays abreast of current and new industry technology relating to function
Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
Maintains a favorable working relationship with employees and colleagues to promote a cooperative and harmonious working climate
Projects a favorable image of the (Hotel) Group to the public
NB: Any other duties or tasks assigned by your line Manager or other competent Managers/Authority
QUALIFICATIONS, SKILLS AND EXPERIENCE
A Bachelor Degree in Accounting/Finance or equivalent in relevant disciplines
Having CPA/ACCA is added advantage
CIA –Certified Internal Auditor
3 Years and over of relevant work experience, in hospitality industry is an added value
Creativity and innovation
Management with accountability and responsibility
Communication, public contacts and customer relations
Good Responsibility for judgement and decision making
Should have a good level of responsibility for supervision of others
The job requires mental or working and high pressure
Guest/customer relations experience, preferably in a hospitality environment
Strong working knowledge of relevant computer software including MS Office and booking and payment systems
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