4 Job Positions at Mantis Akagera Game Lodge: (Deadline 5 March 2025)

4 Job Positions at Mantis Akagera Game Lodge: (Deadline 5 March 2025)

Baker at Mantis Akagera Game Lodge: (Deadline 5 March 2025)

JOB POSITION: Baker

Department: Kitchen

Reports to: Executive Chef

job purpose

Member of Culinary team who reports to the Executive chef and is responsible for producing dough related and baked products as well as creating the dessert menu together with the Pastry Chef

Position Description

Main Outputs and Responsibilities for This Position

TASKS, DUTIES & RESPONSIBILITIES

• Responsible for decorating and plating desserts
• The baker is creative and inventive as well as a team worker and possesses strong sanitation skills
• Follows food safety and sanitation procedures with HACCP guidelines
• The baker may also be responsible for decorative arts such as ice carvings, marzipan figures, blown or pulled sugar etc.
• Responsible for preparation of all dough and baked products
• Ensures that the deserts, breads and pastry products produced in the kitchen meet the quality standards established in conjunction with the head Chef
• Assumes all duties given by the supervisor/executive chef

Other Special Requirements

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

Qualifications, Skills/Experience & Personal Attributes

• A culinary degree or diploma from a recognized college/university is required
• Minimum 3 years’ experience in pastry
• Advanced baking and pastry skills
• Physically strong and healthy
• Should be a team player and willing to learn
• Strong written and verbal communication skills
• Strong organizational skills

WORKING CONDITIONS 

The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.

How to Apply:

Interested candidates should send their both application letter and well detailed CV together with Academic papers and certificates not later than 05^th March 2025 via the e-mail: [email protected] , C.C: [email protected]

 

 

Porter at Mantis Akagera Game Lodge: (Deadline 5 March 2025)

JOB POSITION: PORTER

Department: ROOMS DIVISION | FRONT OFFICE

Reports to: Front Office Manager

job purpose

• To meet, greet and offer assistance to all guests arriving at the hotel.
• To work as a team member in order to provide excellent guest service with attention to detail.

Position Description

Main Outputs and Responsibilities for This Position

TASKS, DUTIES & RESPONSIBILITIES

• All guests are welcomed in a professional, efficient and courteous manner.
• Provides an unforgettable first and last impression of the Hotel.
• To assist guests with luggage and belongings during check-in and check-out.
• To room guests and explain the features and facilities of the guest room and the hotel.

Maintain complete knowledge at all times of:

• All hotel features, services and hours of operation.
• All room types, numbers, layout, décor, appointments and location.
• Daily house count and expected arrivals/departures, including VIP guests.
• Scheduled daily group activities.
• Know, understand and comply with all departmental policies and procedures.
• Responsible for general cleaning duties in the Reception area and that the entrance area and immediate surroundings remains cleaned and well organized at all times
• Responsible for guest luggage to reach the rooms as quickly as possible and in a safe and responsible manner.
• Guest’s requests, queries and needs, receive immediate attention in an efficient and effective manner.
• Follow-up is done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• Hand over guest complaints to the shift supervisor and Front Office Management.
• Knowledge of surrounding areas in terms of tourist destinations and activities.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety

Main outputs And Responsibilities for this position 

• programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.

HUMAN RESOURCES

Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.

• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.
• Conducts and manage induction and training of new staff members and students.

Other Special Requirements

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

Qualifications, Skills/Experience & Personal Attributes

• At least 1 year  experience as Porter or similar position
• Any high school diploma
• Good organizational and time management skills
• All application should be in English
• 3 professional references

WORKING CONDITIONS 

The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.

How to Apply:

Interested candidates should send their both application letter and well detailed CV together with Academic papers and certificates not later than 05^th March 2025 via the e-mail: [email protected] , C.C: [email protected]

 

 

Senior Accountant at Mantis Akagera Game Lodge: (Deadline 5 March 2025)

Division: Finance

Department: Finance

Position: Senior Accountant

Reports to: Finance Manager

PRIMARY OBJECTIVE OF POSITION

• The Senior Accountant takes charge to ensure the day-to-day activities in regards to Accounting are done.
• Maintains all necessary income reports and journals by accurately auditing the daily revenues of the hotel, in accordance with hotel accounting and financial controls, and within the policies and procedures as outlined in, hotel and corporate policies and guidelines, and the hotel’s business plan.
• Facilitates payment of all money due by promptly preparing invoices and processing incoming checks, in accordance with hotel accounting and financial controls and within the policies and procedures as outlined in hotel and corporate policies and guidelines, and the hotel’s business plan.

TASKS, DUTIES AND RESPONSIBILITIES

AUDIT THE HOTEL’S DAILY REVENUES

• Performs an audit of the daily night audit insuring its accuracy and completeness
• Distributes work to the appropriate accounting staff
• Spreads all miscellaneous waiting accounts and processes in the computer
• Prepares all necessary daily reports including the daily sales report
• Prepares weekly sales report for the Finance Manager in a timely manner
• Maintains filing systems for the daily information; registration cards, credit cards, restaurant charges, promotional tickets and coupons, zero/cash folios, etc.
• Controls the restaurant guest checks
• Issues outlet guest checks upon request
• Issues and tracks all banquet tickets
• Maintains an adequate inventory of all guest checks
• Prepares all necessary period end closing reports
• Completes period end journals
• Reconciles miscellaneous revenues
• Reconciling and capturing of staff gratuities
• Completes forecast accuracy report of rooms, guests, and food and beverage outlets
• Checking validity of guest refund requests
• Assists the Cost Controller in the month end storeroom physical inventory
• Assist in operating equipment and fixed assets stock takes when required
• Internal audit function on procurement and inventory control processes
• Checking and signing off inventory requisitions from all departments daily
• Prepares reports as requested to develop a more informative database for improved management decision making and critical evaluation of work activities
• Supports Finance Manager with journals and financial statement compilation process
• Prepares all appropriate period closing reports and entries for revenues

RECEIVE ALL MONEY PROMPTLY, PREPARE/CAPTURE SALES INVOICES AND PROCESS INCOMING CHECKS

• Ensures transfers from guest ledger to city ledger are accurate and done in a timely fashion
• Performs timely mailing of statements to guests with recent activity in the hotel attaching pertinent back-up
• Attaches copies of folios, food and beverage guest checks, and miscellaneous vouchers if necessary
• Matching payments received in all bank accounts to reservations & sales invoices on daily basis
• Posts payments received to ageing and reconciles these payments to open invoices
• Balances accounts receivable system to the general ledger on a routine basis
• Balances and adjusts all house accounts weekly
• Researches declined bank cards and other credit card charge backs for justification and validity
• Makes all necessary adjustments or credits
• Reconciling sales on accounting system to EBM BackOffice
• Responsibility of the credit side of bank statements to ensure that it is captured correctly accounting software (debit side of all cashbooks)
• Resolving unallocated/unidentified deposits received with banks in order to match/reconcile to correct customers
• Liaising with banks to resolve technical and service matters
• Accurate weekly Accounts Receivables Age Analysis report (debit balances and credit balances) to Finance Manager by 12:00 on Saturdays
• Assists in the preparation of month end reconciliation and in the final monthly closing of the accounts receivable system
• Prepares reports as requested to develop a more informative database for improved management decision making and critical evaluation of work activities
• Prepares all appropriate period closing reports and entries for accurate accounts receivable reporting
• Identifying and fixing customer accounts and general ledger accounts with incorrect balances
• Recovering of outstanding balances from customers (debtors)
• Manage the flow and accuracy of reporting processes between Front Office and Finance

LAWS, REGULATIONS AND POLICIES

• Follows all applicable laws relating to general accounting practices and tax regulations
• Complies fully with the set financial reporting deadlines and guidelines, as outlined by the Finance Manager
• Assists Finance Manager in preparation for external audit

MISCELLANEOUS

• Socially Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Social Business hotel and departmental activities
• Ensures that self is familiar with in-house facilities to assist guests and promote sales
• Informs and updates the Finance Manager on problems and unusual matters
• Assists Finance Manager in implementation of standard operating procedures
• Attends meetings and training required by the Finance Manager
• Assists colleagues when needed
• Ensures guest satisfaction by performing duties such as attending to their requests and inquiries courteously and promptly
• Accepts flexible working schedule when necessary for the hotel’s uninterrupted service
• Stays abreast of current and new industry technology relating to function
• Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
• Maintains a favorable working relationship with employees and colleagues to promote a cooperative and harmonious working climate
• Projects a favorable image of Mantis Akagera Game Lodge to the public

REQUIREMENTS

• At least 2 years’ experience as Senior accountant or Chef Accountant
• Excellent communication, interpersonal and leadership skills
• Good organizational and time management skills
• Bachelor`s degree in accounting, Finance or similar field
• CPA – Intermediate level is an added value
• All application should be in English
• 3 professional references

WORKING CONDITIONS

The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.

How to Apply:

Interested candidates should send their both application letter and well detailed CV together with Academic papers and certificates not later than 05^th March 2025 via the e-mail: [email protected] , C.C: [email protected]

The management

 

 

Assistant Food & Beverage Manager at Mantis Akagera Game Lodge: (Deadline 5 March 2025)

JOB POSITION: ASSISTANT FOOD & BEVERAGE MANAGER

Department: FOOD & BEVERAGE

Reports to: Food & Beverage Manager

job purpose

Assist the Food & Beverage Manager in managing the day-to-day food and beverage operations of the hotel in a professional manner.  Is responsible for coordinating all phases of Conferences held in the hotel. Always ensuring that Guests receive fast, friendly, and efficient Food and Beverage and Conference services, and maintains an upbeat atmosphere, that appeals to a diverse clientele.

Position Description

Main Outputs and Responsibilities for This Position

TASKS, DUTIES & RESPONSIBILITIES

Understanding the companies Policies, Procedures, Operational and Financial Principles and the components involved in the day to day operations of the Food & Beverage Departments.

• Timely analysis of Food & Beverage Prices in relation to competition.
• Establishing targets, key performance indicators, schedules, policies and procedures.
• Identify customers’ needs and respond proactively to all of their concerns.
• To co-ordinate with all Conference group planners, their specific group requirements with the services & facilities offered. This includes proposals, contracts, estimated and actual function statements, the chief is to be included in food related discussions.
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Share accountability for Food and Beverage control and the related results.
• Contribute to producing and driving an annual business plan for the F&B department incorporating a yearly marketing plan and an associated budget.
• Assists to compiling an annual financial budget for the F&B department with the input of the General Manager.
• Together with the F&B Manager organize and supervise the shifts of the department, ensuring that staffing levels are correct and to agreed standards.
• Be completely familiar with all menu’s, beverage lists and service offerings to provide prompt

Main outputs And Responsibilities for this position 

• and efficient service of all meals, functions and beverages to the required operating standards.
• Assist with waiter service to Guests, advising Guests on menu and wine choices.
• Notify the F&B Manager and General Manager of any complaints that were received and how they were solved.
• Ensure all front and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene.
• Conduct stock takes of the department as per company policies and procedures.  Assist with the preparation of reports timeously.
• Assist with maintaining inventories and par stocks for all areas and assist with placing orders based on business needs and budgetary concerns.
• Ensure that consumable and non-consumable goods are taken care of and correctly stored.
• Ensure that the POS systems operates effectively and accurately, are programmed correctly and all billing in the department accurate and precise.  Report and action any discrepancies immediately.
• Responsible for shift cash ups and that all monies, paperwork and POS reports are formulated and submitted to the finance department as per company policy.
• Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards and Accor Policies & Procedures Manual.
• Complete all duties and ensure a concise hand over.
• Respond to any reasonable tasks as assigned by superiors.
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times.
• Is familiar with all equipment relating to the Conferencing functions (e.g. Projector, Wifi, Web camera, microphone).
• Assists in keeping records and maintaining filing systems within the Food and Beverage Department.
• Ensures that the restaurants & Bars is ready for guests by checking overall condition of guest areas regularly.
• Confers with team members regarding last minute arrangements to co-ordinate with kitchen production.
• Processes cash, credit card or MOMO payments and returns change to customers if necessary.
• Answers questions about menu items, ingredients, and pricing.
• Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.

GUEST SATISFACTION

Ensures that all guests are welcome in a professional, efficient and courteous manner.

• Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• To have thorough knowledge of all facilities and services offered by the lodge.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
• Work closely with the hotel in participating where possible in community-based projects.
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.&nbsp
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Actively participate in the Food & Beverage waste program of the Hotel.

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.
• Ensure all front and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene

HUMAN RESOURCES

Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.

• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Contributes to identifying and implementing employees training schemes to ensure that standard company operating standards and procedures and employment equity targets are met
• Completes specified employee appraisals at regular intervals.
• Share responsibility for performance management of departmental staff.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.

Other Special Requirements

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

Qualifications, Skills/Experience & Personal Attributes

• Bachelor Degree in Hospitality/Diploma in Hospitality
• Minimum 3 years’ experience in Food & Beverage experience
• At least over two years in supervisory experience
• Excellent customer service skills and the ability to communicate well with guest
• Ability to lead the team and to step in in the absence of Food and Beverage Manager
• Ability to provide guests with up-to date information and directions
• Ability to resolve team conflicts

WORKING CONDITIONS 

The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.

How to Apply:

Interested candidates should send their both application letter and well detailed CV together with Academic papers and certificates not later than 05^th March 2025 via the e-mail: [email protected] , C.C: [email protected]

The management