4 Job Positions of IT Help Desk Officer at Rwanda Information Society Authority (RISA): (Deadline 21 August 2025)
Job responsibilities
Qualifications
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- Advanced diploma in Software Engineering
0 Year of relevant experience
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- Advanced diploma in Computer Science
0 Year of relevant experience
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- Advanced diploma in Computer Engineering
0 Year of relevant experience
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- Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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- Advanced diploma in Electronics and Telecommunication Engineering
0 Year of relevant experience
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- Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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- Bachelor’s Degree in Computer Science
0 Year of relevant experience
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- Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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- Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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- Bachelor’s Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
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- Advanced Diploma in Information Management System
0 Year of relevant experience
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- Bachelor’s degree in Information Management system
0 Year of relevant experience
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- Resource management skills
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- Problem solving skills
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- Decision making skills
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- Time management skills
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- Risk management skills
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- Results oriented
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- Digital literacy skills
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- Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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- Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
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- Ability to convert high-level customer needs into a technical development strategy
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- Ability to manage and troubleshoot TCP / IP networking issues
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- Ability to repair PCs and other hardware equipment
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- Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
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- Experience in Desktop Support, Network Administration, System Administration
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- Analytical skills;
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- Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage
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- English
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- Français
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- Critical thinking
Competence / Skills
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- Problem solving
Competence / Skills
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- Decision making
Competence / Skills
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- Analytical skills
Competence / Skills
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- Time management
Competence / Skills
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- Knowledge/Awareness
Behavior and attitude
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- Behavioral observations
Behavior and attitude
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- Patience
Behavior and attitude
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- Time for reaction
Behavior and attitude
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- Clear and Effective Communication
Communication skills
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- Adaptability and Flexibility
Communication skills
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