Assistant Operations Data Management Officer (N) at UNHCR Rwanda: (Deadline 10 April 2023)

Assistant Operations Data Management Officer Organizational Setting and Work Relationships The Assistant Operations Data Management Officer contributes to the management of data collection and reporting activities in field operations. The incumbent liaises with relevant Officers in the regional hubs or sections in headquarters, as applicable, for technical guidance on data management. S/he may supervise some support staff. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Manage the use, maintenance and technical support to ProGres (registration database) including planning and oversight of data collection, input and verification; produce standard and ad hoc reports, and ensure ProGres-related data entry activities are reflected in SOPs for registration, resettlement, repatriation, protection, community services, and programme activities. – Respond to report requests from UNHCR staff, local governments, partners, donors and Headquarters. – Keep data up-to-date, secure and accurate. – Facilitate and /or undertake additional data collection activities including planning and coordinating data collection methodologies and analyses with relevant staff. – Serve as the focal point for compiling and calculating statistics for resettlement, population figures, and standards and indicators, as well as for annual, periodic and requested statistical reports. – May be required to assist in training of staff as well as staff members of implementing partners in relevant aspects of data management and provide other support to end-users of database systems. – Liaise with relevant staff on new reporting requirements and procedures as needed; conduct data collection audits in order to ensure that no unnecessary data collection occurs and to ensure that all necessary data is being captured; create and maintain databases and spreadsheets that meet operational requirements. – May be required to coordinate with GIS colleagues to ensure that data collection is compatible with GIS as necessary and assist with GIS and mapping tasks as required. – Archive and backup database systems; ensure security of databases; perform database administrator functions. – Authorize updates and amendments of ProGres data and the ProGres SOP. – Design operational reports, statistics, and other relevant data collection forms. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree Field(s) of Education IT, Computer Science or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Operational Data Management Learning Programme Operations Management Learning Programme Protection Learning Programme (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Previous job experience relevant to the function or in data management, statistics, analysis and information technology. Desirable Familiarity with ProGress and registration system. Technical GIS knowledge. Functional Skills IT-IT Refugee Systems & Applications IT-Computer Literacy DM-Data Management RG-Civil Registry Systems Analysis IT-Geographic Information Systems (GIS) IM-Statistics Analysis (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

The incumbent of this position is expected to support the operational data systems and activities that fall under the responsibility of the Rwanda operation and will work under the direct supervision of the Registration and Identity Management Officer (P3) based in Kigali. S/he may be required to conduct frequent visits to the field, providing technical guidance and support on population data and information management activities, including strengthening the capacity of registration and data management staff.

Operational data includes the following: population and demographic statistics, case management information, assessment results, situational analysis, protection incidents, vulnerability and risks, and Programme response plans, delivery, and implementation. It will be both sectoral data and inter- and intra-sectoral data. Systems that manage operational data include registration systems (PRIMES), sectoral monitoring systems, protection and programme monitoring systems, biometrics and identity management systems, case management systems, and other data management approaches such as profiling and household surveys that manage the types of data defined above.

The Assistant Operations Data Management Officer supports data-related activities conducted in the core applications, whether conducted by UNHCR, partners or Governments. The incumbent will provide high-quality, user-focused support services to UNHCR field operations and partners in line with agreed standards and objectives. S/he also supports and implements the provision of user access to systems and applications in accordance with data protection protocols. The incumbent supports building reports, templates and forms out of the operational data systems, including refugee registration and case management systems.

The incumbent is expected to have excellent computer skills, particularly in data management and statistical analysis experience. Strong technical expertise in data collection, analysis, operational data management and individual case management, including knowledge of UNHCR data standards and procedures. Knowledge of SQL, data manipulation with Microsoft Dynamics CRM, and data transformation (ETL). Experience in designing and building report templates. ODM position will be responsible for the technical side of the data, proGres, technical troubleshooting of biometric devices, solve technical issues related to data inconsistency.
This position requires functional clearance, the shortlisted candidates may be required to sit for a written test.

English

Swahili

French

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

The Government of Rwanda, through the Ministry of Emergency Management (MINEMA), leads the refugee response in Rwanda in coordination with UNHCR.

The UNHCR Representation Office comprises the Branch Office in Kigali and Field Offices in Huye, Karongi, Kabarore, Kirehe and Nyamata. Rwanda is a host to approximately 127,000 refugees in three protracted refugee camps, namely Nyabiheke, Kiziba, Kigeme and Mugombwa, as well as Mahama which is the main camp hosting Burundian as well as some Congolese refugees, with 9% residing in urban settings namely in Kigali, Huye and Bugesera districts.

Since April 2015, UNHCR has been supporting reception and transit centres (Gatore, Nyanza, Kijote, Nyarushishi) and these facilities are equipped to receive new arrivals as well as Rwandan returnees.

From November 2022, a new emergency reception facility – Nkamira Transit Centre, was established to receive Congolese fleeing the conflict in Eastern DRC. As of 9 March 2023, over 3,800 Congolese asylum seekers are hosted at Nkamira Transit Centre, and more than 1,700 were relocated to Mahama camp. Rwanda also continues to receive evacuees from Libya who are accommodated in Gashora in the Bugesera district under the Emergency Transit Mechanism (ETM), which was established in 2019 based on an MoU signed by the Government of Rwanda, UNHCR, and the African Union.

The incumbent of this position is expected to support the operational data systems and activities that fall under the responsibility of the Rwanda operation and will work under the direct supervision of the Registration and Identity Management Officer (P3) based in Kigali. S/he may be required to conduct frequent visits to the field, providing technical guidance and support on population data and information management activities, including strengthening the capacity of registration and data management staff.

Operational data includes the following: population and demographic statistics, case management information, assessment results, situational analysis, protection incidents, vulnerability and risks, and Programme response plans, delivery, and implementation. It will be both sectoral data and inter- and intra-sectoral data. Systems that manage operational data include registration systems (PRIMES), sectoral monitoring systems, protection and programme monitoring systems, biometrics and identity management systems, case management systems, and other data management approaches such as profiling and household surveys that manage the types of data defined above.

The Assistant Operations Data Management Officer supports data-related activities conducted in the core applications, whether conducted by UNHCR, partners or Governments. The incumbent will provide high-quality, user-focused support services to UNHCR field operations and partners in line with agreed standards and objectives. S/he also supports and implements the provision of user access to systems and applications in accordance with data protection protocols. The incumbent supports building reports, templates and forms out of the operational data systems, including refugee registration and case management systems.

The Assistant Operations Data Management Officer position is critical in Rwanda to support protection interventions, under pillar one, pillar two and pillar four, in many areas, including Registration, Durable Solutions (Evacuations from Libya, Resettlement, Local Integration and Voluntary repatriation). All these activities are related to the registration and data management of persons of concern data.

Living and Working Conditions:

Additional Qualifications

Skills

DM-ArcGIS (Geographic Information System), IT-Microsoft Excel, Microsoft Dynamics 365 Power Business Intelligence (BI), Microsoft Power Business Intelligence (BI), Microsoft Power Business Intelligence (BI) Data Visualization, Microsoft SQL Server Management Studio (SSMS), MS SQL Queries

BS: Computer and Information Science (Required), BS: Information Systems (Required), MS: Computer and Information Science, MS: Information Management

Certifications

HCR Learning Program – UNHCR, HCR Operational Data Management Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, Programme Management (PM) 1 – UNHCR

Data Management, Information Management, Information Technology, Registration

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Judgement & decision making, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

The candidate will be required to sit for a test.

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