Senior Registration Assistant at United Nations High Commissioner for Refugees: (Deadline 20 November 2023)

U (unclassified)

Pending

Pending

GS5

General Service

Reason

Regular > Regular Assignment

No

2024-01-01

November 20, 2023

Senior Registration Assistant Organizational Setting and Work Relationships The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analysing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Assist in the implementation of registration strategies and methodologies for POC. – Conduct registration interviews when required in accordance with registration standards and guidance. – Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR’s registration procedures and their rights and entitlements. – Maintain accurate and up-to date records and data related to all individual registration cases. – Identify persons with specific needs and ensure timely referral to protection follow-up as required. – Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation. – Draft correspondence and reports relating to registration activities in the Operation, when required – Provide statistics and draft reports related to registration data, as requested. – Act as interpreter and translator when needed. – Refer cases to other units within the office and to implementing partners as necessary. – Draft and submit reports and statistics related to registration. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher Field(s) of Education Not applicable Certificates and/or Licenses Social Science Statistics Mathematics Information Technology (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Good computer skills, particularly in data management. Desirable Training in basic principles of international protection. Experience in working with UNHCR proGres software. Functional Skills *DM-Data Management PG-Programme Management (programme cycles and reporting standards) DM-Data Collection and Analysis RG-Registration SoPs Design/Implementation TR-Training – Virtual and face to face IT-IT Refugee Systems & Applications *IT-Computer Literacy (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

The Senior Registration Assistant should be able to constantly do data clean-up and updates data in ProGres
He/S should be able to contribute to Continuous Registration activities.
The Senior Registration Assistant should be able to contribute in the development of SOPs for registration by collecting and providing the right information
The Senior Registration Assistant should able to work closely with refugees to identify their issues during registration, ensure they are entered into the system and referrals made to relevant unit for actions.
The candidate will be called upon to prepare lists to facilitate provision of assistance to refugees including various targeted groups.
The candidate as part of the protection team will be called at times to carry out some protection activities especially when it comes to the identification refugee needs and other assessments and surveys.
The candidate should be able to train other colleagues and partners when it comes to capacity building on registration, and operating some modules of UNHCR registration systems.
He/S should have good knowledge of ICT and should be able to assist in related ICT issues when called upon to do so.

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Additional Qualifications

Skills

DM-Data Collection and Analysis, DM-Data Management, IT-Computer Literacy, IT-IT Refugee Systems & Applications, PG-Programme Management (programme cycles and reporting standards), RG-Registration SoPs Design/Implementation, TR-Training – Virtual and face to face

Certifications

Information Technology – Other, Mathematics – Other, Social Sciences – Other, Statistics – Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

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Compendium

Additional Information

N/A

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