13 Job Positions at RwandAir: (Deadline 13 September 2024)

13 Job Positions at RwandAir: (Deadline 13 September 2024)

Cargo Service Agent at RwandAir: (Deadline 13 September 2024)

• Job Title:                    Cargo Service Agent
• Department:              Cargo Services
• Duty Station:             Kigali International Airport (KIA)

Job Purpose

Responsible for the day-to-day operations of cargo export activities in accordance with customer airline requirements. The Cargo Service Agent is responsible for planning and scheduling operations to ensure that all aspects of cargo handling are accomplished in accordance with best industry practices, ensuring the safety and security of operations.

Key Duties and Responsibilities:

• Do cargo acceptance
• To ensure efficient & effective transit of cargo in compliance with carrier’s policies/procedures and customer expectations
• To ensure safe operations and working environment to comply with relevant statutory and industry requirements.
• To enhance export cargo revenue mobilisation to meet carrier expectations
• To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations.
• Ensure all documents and cargo received from the aircraft are well offloaded.
• Inspect the physical cargo to see if there is no damage or if the cargo is not tempered.
• Ensure cargo is escorted from the tarmac to the warehouse
• Ensure all cargo imported tally with what is manifested
• To ensure efficient & effective transit of cargo in compliance with carrier’s policies/procedures and customer expectations
• To ensure safe operations and working environment to comply with relevant statutory and industry requirements
• To protect and enhance cargo import revenue mobilisation to meet carrier expectations
• Ensure proper documentation of all incoming cargo
• To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations.
•  Reports security threats and incidents that occurred during daily operations.
• Reports safety, hazards, and incidents identified during daily operations to the supervisor.
• Reporting safety hazards and occurrences.
• Perform other duties as instructed by the Cargo Operations supervisor

Desired Profile: Required education, Experience, and Abilities

• Bachelor’s Degree in Business Administration Finance, Accounting, Economics procurement & logistics.
• Must have excellent computer skills (Word, Excel).
• Must be able to work independently with minimal supervision;
• Strong initiative and excellent communication skills.
• Team Player
• Proactive/Results orientated
• Pleasant & presentable
• Communications/interpersonal skills
• Resilient
• Self-motivated

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae.
• A photocopy of the Passport/National ID
• Copies of Degree/Diploma certificates
• Copies of relevant certificates.
• Three referees

The deadline for submitting application documents (Only PDF Format) is September 13, 2024. Please apply via the link: https://erecruitment.rwandair.com/

NB:  Only shortlisted candidates will be contacted.

CLICK HERE TO READ MORE AND APPLY

Supervisor, Cargo Customer Services at RwandAir: (Deadline 13 September 2024)

Job Title:                    Supervisor, Cargo Customer Services

• Department:              Cargo Services
• Duty Station:             Kigali Internal Airport

Job Purpose

Responsible for supervising and operating day-to-day customer care activities in accordance with customer airline requirements. The Cargo Customer Services Supervisor is responsible for planning and scheduling operations to ensure that all aspects of cargo handling are accomplished in accordance with best industry practices, ensuring the safety and security of operations.

Key Duties and Responsibilities:

• Provide superior service to all cargo customers professionally and promptly in order to ensure that all Quality Standards, including SLAs and KPIs, are achieved or exceeded. Conduct regular inspection and supervision of all passenger flows, customer service needs and terminal facility functionalities
• Manage a team of lead cargo Customer Service Agents with  the responsibility of enforcing company policies and procedures, including disciplinary action, promoting  professional conduct and diversity initiatives and investigating and responding to employee relations issues in a timely manner
• Coordinates daily activities of your team  to ensure safe and effective operations
• Supervise and assist customers through airport processes and ensure a proactive response of agents towards customer service needs.
• Monitor the flow through the Terminal in compliance with agreed-upon standards and procedures to support the airlines in their business.
• Ensure smooth cargo terminal complex, including sufficient queue management.
• Monitor the flow of customers with special needs exemptions and  ensure that any help needed in terms of terminal facility guidance is given to ensure their journey safely
• Proactively seek out Terminal pressure points and assign staff to the required pressure points to address the issues efficiently.
• Conduct briefings and debriefings with your team within your area of responsibility.
• Perform other department duties related to his/her position as directed by the manager of the cargo warehouse.
• Ensuring safety occurrences and hazards identified during operations are reported.
• Reports security threats and incidents that occurred during daily operations.
• Gather security threats and incident reports from cargo operations and send such reports to the Manager of Cargo Warehouse Services and security department.

Desired Profile: Required education, Experience, and Abilities

• Bachelor’s degree or equivalent with a minimum of two (2) years of job-related experience
• Experience in dealing with customer service at supervisory level
• Supervisory Skills, ability to delegate work, set clear direction and manage workflow.
• Strong mentoring and coaching skills.
• Ability to train and develop subordinate’s skills and knowledge
• Understanding of the Key Performance Index and Standard Level Agreement
• Computer literacy
• Resilient and able to self-motivate as well as others
• Capacity to adapt to a fast-paced and challenging environment

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae.
• A photocopy of the Passport/National ID.
• Copies of Degree/Diploma certificates
• Copies of relevant certificates.
• Three referees

The deadline for submitting application documents (Only PDF Format) is September 13, 2024. Please apply via the link: https://erecruitment.rwandair.com/

NB:  Only shortlisted candidates will be contacted.

CLICK HERE TO READ MORE AND APPLY

4 Job Positions of Cargo Warehouse Billing Agent at RwandAir: (Deadline 13 September 2024)

• Job Title:                    Cargo Warehouse Billing Agent
• Department:              Cargo Services
• Duty Station:             Kigali Internal Airport

Job Purpose

The cargo terminal-billing agent shall be responsible for adequately monitoring accounts receivable and ensuring timely and accurate billing of our customers, guaranteeing the company’s revenue. The agent must be responsible and pay close attention to details. The agent should expect to exhibit a high level of professional ethics within supervised teamwork and be able to meet tight deadlines without compromising the quality of billing reports.

Key Duties and Responsibilities:

• Preparing and issuing invoices, billing statements, and reports.
• Make adjustments to invoices and statements as needed or required.
• Following company guidelines and billing procedures to ensure compliance.
• Monitoring accounts receivable and transactions in the system
• Keep great records and closely track and maintain billing cycles.
• Maintain accurate records and make updates to the system database as required.
• Work closely with the finance team to affirm whether all payments are made and have a reflection on the company’s official accounts.
• Doing daily reconciliations for all transactions performed within the warehouse and making sure all invoice amounts tally with system amounts
• Keep or file all hard copies of invoices issued, keep a truck for all pending unpaid invoices, and send reminders to customers.
• Make sure that all checks are duly done and that all requirements supporting the invoice, such as AWBs, Proof of payment, and arrival notices, are fully filed together with the invoice for future reference.
• Closely monitor system shipment status updates and ensure the correct status is executed in the warehouse system.
• Resolving any errors or discrepancies with customer billing, accounts, or billing reports
• Managing new cargo terminal contracts.
• Cooperating with other teams to ensure billing accuracy.
• Helping customers in case of complaints and questions.Managing customer account reconciliations.
• Create analytical reports and present them to line managers or senior managers.
• Participating in monthly and quarterly audits and clean-ups and should be accountable for all warehouse commercial audit queries.
• Detecting and resolving errors in billing operations and other related problems
• Perform any other duties as may be assigned by the line supervisor.

Desired Profile: Required education, Experience, and Abilities

• A minimum of a bachelor’s degree in computer domains, Business Admiration, Management, Finance, Marketing, or any related business management disciplines.
• A minimum of 1-2 years experience working as a Billing Analyst or in a similar accounting position or a sound financial or accounting mind for a fresher or university graduate.
• Proven experience and related knowledge of Billing is an added advantage.
• Adherence to laws and best practices with dealing with customers and data
• Comfortable dealing with numbers and the processing of financial information
• Strong communication, including writing, speaking, and active listening
• Great customer service skills, including interpersonal conversation, patience, and empathy
• Good problem-solving and critical-thinking skills.
• In-depth knowledge of industry best practices.
• Basic math, bookkeeping, and accounting skills.
• Organization, time management, and prioritisation abilities
• Ability to be discreet and maintain patient or customer information security.
• Effective computer skills to input and use bookkeeping and account management software promptly and efficiently.
• Vast experience in managing databases and spreadsheets.
• Able to produce analytical reports that are presentable to all audiences.

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae.
• A photocopy of the Passport/National ID.
• Copies of Degree/Diploma certificates
• Copies of relevant certificates.
• Three referees

The deadline for submitting application documents (Only PDF Format) is September 13, 2024. Please apply via the link: https://erecruitment.rwandair.com/

NB:  Only shortlisted candidates will be contacted.

CLICK HERE TO READ MORE AND APPLY

3 Job Positions of Cargo ULD Agent at RwandAir: (Deadline 13 September 2024)

• Job Title:                    Cargo ULD Agent
• Department:              Cargo Services
• Duty Station:             Kigali Internal Airport

Job Purpose

Responsible for the day-to-day Unit Load Devices (ULD) activities in accordance with the customer airline requirements. You will be responsible for maintaining and controlling stock availability of ULDs for RwandAir network stations to move cargo & baggage in a safe and cost-effective manner. The Cargo Unit Load Devices (ULD) is responsible for planning and scheduling operations to ensure that all aspects of ULD handling and storage are accomplished in accordance with best industry practices, ensuring the safety and security of operations.

Key Duties and Responsibilities:

• Monitor hub stock of ULDs and consumable equipment to enable all stations with the right type of ULDs as per allocated stock of scheduled operations
• Proactively follow up on schedule changes, aircraft upgrades/downgrades and update operations with such requirements
• Record all inbound and outbound ULDs at the aircraft per the loading instruction and CPM.
• Update the ULD Manager system on the outbound and inbound ULDs
• Dispatch post-flight information regarding the correct departments in a timely manner.
• Report missing and damaged ULDs daily.
• Performing their duties as per the laid down procedures
• Reporting of hazards and occurrences
• Ensure the preparation of the stack is properly done in accordance with the standards.
• Reports security threats and incidents that occurred during daily operations
• Perform other duties as instructed by the Manager of Cargo Handling

Desired Profile: Required education, Experience, and Abilities

• At least Bachelor’s degree in Business Management, Economics or other related field
• Certification in relevant computer applications
• Experience delivering service in a demanding consumer environment
• Fluency in English
• Appropriate experience to handle DGR
• To be familiar with Safety and Security practices/procedures
• Integrity
• Team Player
• Proactive/Results orientated
• Pleasant & presentable
• Communications/interpersonal skills
• Resilient
• Self-motivated

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae.
• A photocopy of the Passport/National ID.
• Copies of Degree/Diploma certificates
• Copies of relevant certificates.
• Three referees

The deadline for submitting application documents (Only PDF Format) is September 13, 2024. Please apply via the link: https://erecruitment.rwandair.com/

NB:  Only shortlisted candidates will be contacted.

CLICK HERE TO READ MORE AND APPLY

Lead Cargo Network Officer at RwandAir: (Deadline 13 September 2024)

• Job Title:                    Lead Cargo Network Officer
• Department:              Cargo Services
• Duty Station:             Kigali Internal Airport

Job Purpose

The Lead Cargo Network Officer will monitor and enhance RwandAir Cargo compliance, ensure compliance is always maintained within the cargo network, including staff, stakeholders, and suppliers, and resolve queries related to performance monitoring. You will identify network performance and foster safe and secure cargo operations across the network. You will conduct compliance audits and report results.

Key Duties and Responsibilities:

• Supervise the team to handle day-to-day cargo compliance-related issues and network inquiries.
• Monitoring and controlling the implementation of the required quality and service standards through the entire network for safe cargo operations.
• Liaise with the necessary relevant subunits of the cargo department and GHA to resolve issues by building internal, cross-functional relationships and a communication structure and developing a resolution environment in a timely and efficient manner.
• Coordinate with internal RwandAir Cargo units to ensure performance is according to RwandAir policies and service levels.
• Provide and implement weekly/monthly performance reports for the company, individual customers and stations.
• Plan and conduct performance audits to measure the process, report the results, and take action for corrective measures and continual improvement in coordination with the station.
• Build awareness of RwandAir Cargo products and services and procure market intelligence on the strengths and weaknesses of RwandAir Cargo products and opportunities for new product development.
• Understand the global account’s needs and requirements and the required quality performance, and give priority to meeting their needs.
• Assist in improving customer trust and loyalty to RwandAir Cargo and ensure that global account customer performance queries are efficiently handled.
• Ensure proactive communication with GHA and the customer to resolve issues.
• Supervise the RwandAir Cargo service team to ensure that service levels are met according to the recommended guidelines
• To be up to date with the cargo quality index system to access the information required.
• Assist in the response to any emergency or major operational disruption affecting RwandAir or its subsidiaries, including supporting the RwandAir Special assistance team.

Desired Profile: Required education, Experience, and Abilities

• A hold a Bachelor’s Degree or equivalent thereof and have a minimum of 5 years of job-related experience within the Aviation sector, ideally in Airline Cargo industry.
• Have well-developed interpersonal skills and should have experience in LAR, Cargo reservations systems, DGR, IATA/TACT regulations in a multicultural environment.
• Excellent written and oral English communication is a must as well as strong knowledge of MS Word, PowerPoint and computer applications.
• Good planner, be exceptionally organized and possess dynamic presentation skills and be able to work with minimum supervision.

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae.
• A photocopy of the Passport/National ID.
• Copies of Degree/Diploma certificates
• Copies of relevant certificates.
• Three referees

The deadline for submitting application documents (Only PDF Format) is September 13, 2024. Please apply via the link: https://erecruitment.rwandair.com/

NB:  Only shortlisted candidates will be contacted.

CLICK HERE TO READ MORE AND APPLY