JOB AT KIREHE DISTRICT : Customer Care Officer : ( Deadline : 24 April 2019 )
Job Description
“1. Maintain a thorough knowledge of all departments, our hospital network, services deliveries so that customers are provided with accurate information on the provider and proceed general queries with confidence at all times.
2. Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders of Ethic committee leader.
3. To establish excellent relationships of health care providers to managers of the hospital.
4. To conduct regular visits to the frontlines at the point of service & to listen to their concerns and feedback
5. Ensuring Customer image outside Kirehe District Hospital
6. Make a weekly report on claims or complaints from customers
7. Make a weekly, monthly, quarterly and annual report on the evaluation of activities
8. Submit monthly, quarterly and annually report to the supervisor
9. Perform other related duties as required
”
“1. Collect periodically the claims from customers in the suggestion boxes for analysis
2. Participate actively in the analysis process
3. Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
4. Ensure the proper follow up of the recovery plan
5. Management of all problems related to customers
6. Identify and report on performance constraints
7. Ensure proactive systems to maintain operational performance in collaboration with other services
8. Professional appearance and commitment of customer care
9. To ensure the office, customer area and their personal appearance is at the highest level of clean line
10. Submit monthly, quarterly and annually report to the supervisor
11. Perform other related duties as required
”
Job Profile
A0 in Public Relation, Communication, Marketing Key Technical Skills & Knowledge required:
– Office Management Skills;
– Excellent Communication, Organizational, Interpersonal Skills;
– Computer knowledge (Work Processing, Power Point and Internet)
– Analytical and problem solving skills;
– Time management skills;
– Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage
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