2 Positions at Hope International: (Deadline 15 July 2020)

2 Positions at Hope International: (Deadline 15 July 2020)

Managing director at Hope International: (Deadline 15 July 2020)

The managing director (MD) is the leader of HOPE’s regional support office, HOPE Distributed Services (DSU), Ltd. in Kigali, Rwanda. The managing director has organizational supervision over the entire DSU staff and directly manages the core banking system support team. The managing director is responsible for leadership of strategy, finance, operations, and spiritual integration. He/she represents the institution within the organization’s global network and communicates with local and national regulators and other government officials.

The MD is also responsible for coordination with other global support staff and leadership to develop and improve the overall operations of the HOPE network. The MD is responsible for staff and project management for the core banking systems team, serving as a liaison between the technical US Central Services Unit and DSU staff and the business management and leadership of HOPE’s global network. The MD recognizes and respects the authority of the organization as the major shareholder, its president and other officers, and works to support global leaders to accomplish their goals.

RESPONSIBILITIES

• Promote and fulfill the mission and vision of the organization.
• Spiritual Integration and Witness
• Personally model behavior to the staff in leadership style, resolution of issues, selection and development of staff, context-appropriate witness with staff, and in setting and leading the spiritual integration agenda of the organization
• Develop and maintain a culture that models like-minded principles and incorporates an intentional witness into all aspects of HOPE DSU’s work
• Implement programs that achieve the organization’s mission and vision
• Shape the strategy and vision of HOPE DSU in alignment with HOPE International’s strategic plan, and oversee necessary programming that accomplishes that vision
• Strengthen the DSU support functions, including but not limited to HR, finance, MIS, and internal controls, in order to expand and deepen the impact of HOPE International’s programs and partners
• Core Banking Systems Team Management
• Directly supervise the staff and activities of the core banking systems support team, investing in the personal and professional development of managers
• Create and manage the core banking systems strategic implementation and release plans, as well as associated electronic microfinance banking applications, in conjunction with the Director of Program Innovation and the core banking systems team
• Serve as a lead liaison between technical staff and business managers to create technological solutions for operational goals and challenges
• Lead cross-functional teams in deployment of core banking software and associated financial applications as a technical project manager and leading business analyst
• Monitor the core banking system team’s second level support delivery to ensure timely, accurate, and professional service delivery to microfinance staff and clients
• General Resourcing and Management
• Ensure that suitable facilities and equipment are available to the staff
• Invest in the personal development of key managers and establish a succession plan
• Collaborate with DSU staffs’ direct supervisors on staff development plans, performance goals, and performance reviews
• Vigilantly ensure that all staff understand and comply with the policies and procedures and that all employees are doing their utmost to protect the assets of the organization and HOPE International programs and partners
• Manage the DSU budget in conjunction with the HOPE International budgeting process
• Maintain updated security protocol for local and international staff
• Governance
• Responsible to ensure HOPE DSU meets local legal requirements, as applicable/where possible, recognizing the challenges of the country’s external environment and the organization’s mission
• Represent the program and maintain good working relationships with governmental authorities, donors, other local practitioners, and the general public

QUALIFICATIONS

• Personal commitment to the mission and vision of the organization

• Work experience:

• Minimum 3-5 years of experience in organizational leadership/management required

• Minimum of 2 years international work experience required

• Experience in microfinance, banking, or financial technology services sectors strongly preferred

• Bachelor’s degree in finance, business management, economic development, or related field required; advanced degree preferred

• Excellent analytical and problem-solving skills

• Extreme flexibility and ability to cope with stressful situations and frustrations

• Demonstrated desire to help people that have been brought low by poverty or other circumstances regain hope, dignity, and ability to support themselves and their families

• Creativity and ability to work with limited resources

• Ability to relate to, communicate, and motivate local staff effectively; ability to communicate effectively across business and technical teams

• Demonstrated IT project management experience, preferably within financial services

• Experience with Microsoft suite required, MIS software packages preferred

• Professional working proficiency in English required

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Applications specialist at Hope International: (Deadline 15 July 2020)

The applications specialist will have responsibility for ensuring the effective deployment and support of Temenos T24 and other banking applications in HOPE’s network of microfinance institutions and banks. This is accomplished through enhancing the parameterization of T24 to support the needs of management teams, assisting in new system deployments, fixing problems as they arise, and training and equipping country level staff.

RESPONSIBILITIES

• Promote and fulfill the mission and vision of HOPE International.
• System Development & Implementation
• Utilize expertise in T24 to assist in the configuration and parameterization of T24 in new deployments so as to maximize effectiveness of the system and ensure that appropriate functionality is utilized
• Assist in development and implementation of both in-house and third-party core banking software integrations to T24
• Recommend improvements to existing T24 technical and business processes in order to ensure the effective fulfillment of functional requirements
• Equip Country Level T24 Support Staff
• Provide training, advice and mentoring to country-level T24 support staff
• Approach each problem with an attitude of service and take every reasonable opportunity to turn projects into teaching moments
• Provide Effective Second Level Support
• Respond in a timely fashion to the real-time support needs of programs, resolving problems and minimizing disruption to banking services
• Provide proactive mitigation of potential problems by identifying system risks and reconfiguring T24 to prevent either system malfunction or a mismatch of system capabilities with program needs
• Learn and support integrated digital financial applications such as mobile payment products and web-based T24 front ends
• Center of Excellence
• Maintain expertise in recent releases of T24 MCB so as to serve the HOPE Network as a center of excellence for T24 best practices and functionality
• Other
• Perform other technical assistance functions as necessary, including responding to information requests from other departments

QUALIFICATIONS

• Personal confession of Christian faith and commitment to the mission and vision of HOPE International.

• Bachelor’s degree in computer science or related field;

• 5-10 years of experience supporting T24 in commercial or microfinance banks;

• Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines;

• Excellent project management skills;

• Strong analytical and problem-solving skills;

• Ability to conduct comparative analysis and prepare recommendations for presentation to senior leadership;

• Excellent cross-cultural listening and communication skills;

• Experience with Excel and other Microsoft Office Suite products;

• Fluent in English;

• Proficiency in French preferred;

• Extended cross-cultural living experience preferred

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