2 Job Positions of Front Desk Operation Officer at MININFRA: (Deadline 11 November 2021)
Job description
• Promote customer relations in the Ministry;
• Receive the Ministry’s visitors and direct them appropriately;
• Give appropriate and relevant information to the Ministry’s customers;
• Attend to customer complaints and give appropriate solutions;
• Deal with queries from the public and customers
• Maintain the reception area clean and tidy;
• Prepare customer satisfaction summary reports.
• Perform any other task in connection with his/her duties as may be assigned the supervisor.
Minimum Qualifications
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Bachelor’s Degree in Communication
Experience: 0
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Bachelor’s Degree in Public Relations
Experience: 0
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Advance Diploma in Office Management
Experience: 0
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Bachelor’s Degree in Marketing
Experience: 0
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Bachelor’s Degree in Customer Relations
Experience: 0
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Advanced Diploma in Hospitality Management
Experience: 0
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Results oriented
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Digital literacy skills
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Resources management skills
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Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage
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Knowledge of customer service practices
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