Call Center Operator at Ombudsman office: (Deadline 15 January 2025)

Call Center Operator at Ombudsman office: (Deadline 15 January 2025)

Call Center Operator at Ombudsman office: (Deadline 15 January 2025)

Job responsibilities

• Answer calls from clients and address their needs, complaints, or other issues or services; • Respond efficiently and accurately to callers, clarify information, explain possible solutions, and ensure that clients feel supported and valued; • Utilize software, databases and tools appropriately; • Propose recommendations for products or services that may better suit client needs; • Adhere to policies and procedures related to call center management; • Produce reports of activities; • Manage equipment and materials put at his/her disposal; • Perform any other duties assigned by the supervisor.

Qualifications

    • 1
      Bachelor’s Degree in Public Administration

      0 Year of relevant experience

    • 2
      Bachelor’s Degree in Administrative Sciences

      0 Year of relevant experience

    • 3
      Bachelor’s Degree in Sociology

      0 Year of relevant experience

    • 4
      Bachelor’s Degree in Management

      0 Year of relevant experience

    • 5
      Bachelor’s Degree in Communication

      0 Year of relevant experience

    • 6
      Bachelor’s Degree in Journalism

      0 Year of relevant experience

    • 7
      Bachelor’s Degree in Law

      0 Year of relevant experience

    • 8
      Bachelor’s Degree in Development Studies

      0 Year of relevant experience

    • 9
      Bachelor’s Degree in History

      0 Year of relevant experience

    • 10
      Bachelor’s Degree in Social Work

      0 Year of relevant experience

    • 11
      Bachelor’s Degree in Political Sciences

      0 Year of relevant experience

    • 12
      Bachelor’s Degree in Education Sciences

      0 Year of relevant experience

    • 13
      Bachelor’s Degree in Business Administration

      0 Year of relevant experience

    • 14
      Bachelor’s degree in Social Studies

      0 Year of relevant experience

  • 15
    Bachelor’s Degree in Media Studies

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Resource management skills
    • 2
      Analytical skills
    • 3
      Problem solving skills
    • 4
      Decision making skills
    • 5
      Time management skills
    • 6
      Risk management skills
    • 7
      Results oriented
    • 8
      Digital literacy skills
    • 9
      Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
    • 10
      Communication skills
    • 11
      Interpersonal skills
    • 12
      Organizational Skills
    • 13
      Team working Skills
    • 14
      Reporting and writing skills
  • 15
    Collaboration skills

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