Citizen Complaints Management Officer at Ministry of local Government ( MINALOC): (Deadline 9 April 2025)

Citizen Complaints Management Officer at Ministry of local Government ( MINALOC): (Deadline 9 April 2025)

Citizen Complaints Management Officer at Ministry of local Government ( MINALOC): (Deadline 9 April 2025)

Job responsibilities

– Receive and document the citizens’ complaints; – Analyse citizens’ complaints and advise the ministry management; – Ensure citizens’ complaints lodged in e-citizens system get timely feedback; – Monitor redress of the citizens’ complaints oriented to other institutions; – Establish a retrievable database of citizens’ complaints and their related feedbacks; – Report on citizens’ complaints received, resolved and oriented; – Monitor mechanisms for the citizens’ complaints management; – Carry out research relevant to his/her attributions to ensure standardized and effective performance; – Perform any other ministry duties assigned by the supervisor

Qualifications

    • 1
      Master’s Degree in Law

      0 Year of relevant experience

    • 2
      Bachelor’s Degree in Economics

      0 Year of relevant experience

    • 3
      Bachelor’s Degree in Public Administration

      0 Year of relevant experience

    • 4
      Bachelor’s Degree in Administrative Sciences

      0 Year of relevant experience

    • 5
      Bachelor’s Degree in Management

      0 Year of relevant experience

    • 6
      Master’s Degree in Public Administration

      0 Year of relevant experience

    • 7
      Master’s Degree in Administrative Sciences

      0 Year of relevant experience

    • 8
      Bachelor’s Degree in Law

      0 Year of relevant experience

    • 9
      Bachelor’s Degree in Development Studies

      0 Year of relevant experience

    • 10
      Master’s Degree in Economics

      0 Year of relevant experience

    • 11
      Master’s Degree in Management

      0 Year of relevant experience

    • 12
      Master’s Degree in Development Studies

      0 Year of relevant experience

    • 13
      Master’s Degree in Political Sciences

      0 Year of relevant experience

    • 14
      Mater’s Degree in Psychology

      0 Year of relevant experience

    • 15
      Master’s Degree in Sociology

      0 Year of relevant experience

    • 16
      Bachelor’s Degree in Psychology

      0 Year of relevant experience

    • 17
      Master’s Degree in Governance and Leadership

      0 Year of relevant experience

    • 18
      Bachelor’s Degree in Political Sciences

      0 Year of relevant experience

  • 19
    Bachelor’s Degree in Governance and Leadership

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Integrity
    • 2
      Strong critical thinking skills and excellent problem solving skills
    • 3
      Inclusiveness
    • 4
      Accountability
    • 5
      Communication
    • 6
      Teamwork
    • 7
      Client/citizen focus
    • 8
      Professionalism
    • 9
      Commitment to continuous learning
    • 10
      Resource management skills
    • 11
      Problem solving skills
    • 12
      Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
    • 13
      Analytical skills;
    • 14
      Knowledge of scope, challenges and problems concerning local development and decentralization service delivery
    • 15
      Knowledge of approaches or models for building better governance
    • 16
      Knowledge of the legislative background of Local Government Entities
    • 17
      Knowledge of administrative issues
    • 18
      Skills of all good governance standard for Public Services
    • 19
      Understanding of rural development, with a focus on participatory processes, joint management
  • 20
    Knowledge of local issues, community priorities, organizational relationships, social and cultural constraints and realities, and environmental conditions

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