Claim Manager at Special guarantee fund (SGF): (Deadline 25 December 2025)

Job responsibilities

• Coordinate the management of sinister files and produce activities reports within the unit; • To transmit mails to the address of the beneficiaries to the third party and other partners of the fund in the framework of the management of sinister cases; • Manage cases of victims attacked by the National Park animals; • Technically analyses elements and document in the files of sinister and establish the eventual responsibility of the SGF • Suggest resolutions to be taken on the sinister cases accepted; • To update the sinister cases until their closure: reserve, payments done, record all elements contained in the files etc. • Follow up the trend of sinister cases and their filing; • Eventually participate to required investigations on the sinister cases; • To explain and direct beneficiaries of compensation and other partners as regards sinister case and inform them about the development of their files; • To report to the officer in charge of appeals any sinister case in connection with a non insured vehicle as he/she receives it and transmit it to him as soon as it is closed; • Request any expertise and necessary investigation and make a follow up of their development by giving required information for the smooth carrying out of investigations; • To update the record of expenses made on each sinister case under her management; • Carry out any other task assigned to him by his superiors

Qualifications

- Bachelor’s Degree in Public Administration
  
  0 Year of relevant experience

- Bachelor’s Degree in Administrative Sciences
  
  0 Year of relevant experience

- Bachelor’s Degree in Management
  
  0 Year of relevant experience

Bachelor’s Degree in Law

0 Year of relevant experience

Required competencies and key technical skills

- Verbal and written communication skills

- Team work and team building skills;

- Able to work well with both internal and external stakeholders

- Effective communication skills

- Confidentiality, ethical and teamwork skills;

- Strong negotiation skills with high professional and ethical standards;

- Ability to communicate convincing arguments, justifying the granting or rejection of applications both orally and in writing;

- Communication and Collaboration Skills

High sense of responsibility and integrity

Psychometric Languages

English

Psychometric Domains

- Critical thinking
  
  Competence / Skills

- Decision making
  
  Competence / Skills

- Behavioral observations
  
  Behavior and attitude

- Patience
  
  Behavior and attitude

- Assertiveness
  
  Communication skills

- Clear and Effective Communication
  
  Communication skills

- Adaptability and Flexibility
  
  Communication skills

Influence and Persuasion

Communication skills

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