Client Support Executive at Deriv (RW) Ltd: (Deadline 5 August 2022)
Client Support Executive
Your role
You’ll be part of the Customer Support team, where we are responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.
As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.
Your challenges
- Respond to customer enquiries and concerns by live chat and email.
- Process applications and customer documentation according to relevant policies and regulations.
- Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
- File records and documents of customer interactions and customer satisfaction.
What you have
- Willingness to work in rotating shifts, weekends, and public holidays
- Excellent spoken and written English communication skills
What’s good to have
- University degree in communications, IT, or any related fields
- Practical experience in technical customer support
- Experience in the financial services or IT industry
- Proficiency in other languages
What we’ll give you
- Market-based salary
- Annual performance bonus
- Casual dress code
- Training sessions and webinars to help you advance your career
How to Apply
All Interested candidates may apply through the “Apply” button bellow not later than 5th August 2022
CLICK HERE TO READ MORE AND APPLY
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