Digital Implementation Manager at BRAC: (Deadline 6 March 2024)
Career with BRAC International
BRAC International (BI) is a leading non-profit organization with a mission to empower people and communities in situations of poverty, illiteracy, disease, and social injustice. Founded in 1972, by Sir Fazle Hasan Abed, BRAC is the largest non-governmental development organisation in the world, and is present in 15 countries across Asia and Africa today. BRAC designs proven, scalable solutions that equip people with the support and confidence they need to achieve their potential. BRAC’s institutional expertise on various programmes, including health, agriculture, microfinance, education, and youth empowerment, is touching the lives of over 100 million people in the Global South.
BRAC International Holdings B.V. (BIHBV) was set up in 2010 as a private limited liability company under the laws of the Netherlands and is a wholly-owned subsidiary of Stichting BRAC International (SBI). BIHBV is a socially responsible for-profit organisation, engaging people in sustainable economic and income-generating activities. The core focus of BIHBV is to provide microfinance services to people, particularly women, living in poverty in rural and hard-to-reach areas to build their financial resilience and improve the quality of life for them and their families.
BRAC has been one of the pioneers of microfinance since it first started in 1974. BRAC first expanded its microfinance operations internationally in 2002 and now operates in seven countries outside of Bangladesh – Myanmar, Tanzania, Uganda, Rwanda, Sierra Leone, Liberia and Ghana. Together, these seven entities serve more than 800,000 clients, 96% of whom are women.
BRAC International Microfinance’s mission is to provide a range of financial services responsibly to people at the bottom of the pyramid. It particularly focuses on women living in poverty in rural and hard-to-reach areas, to create self-employment opportunities, build financial resilience, and harness women’s entrepreneurial spirit by empowering them economically.
BRAC Rwanda Microfinance Company PLC (BRMCP) was registered with the Rwanda Development Board in September 2018 and was granted a license from the National Bank of Rwanda to operate Microfinance and other financial services to people living in poverty, with a strong focus on women living in rural and hard-to-reach areas in Rwanda. BRMCP is seeking application from competent, dynamic and self-motivated individuals to fill the following position:
Digital Implementation Manager – BRAC Rwanda Microfinance Company
Employment type: Regular
Salary: Negotiable
Job Location: Rwanda Country Office
Purpose
The Digital Implementation Manager (DIM) will drive the implementation of BRAC Rwanda’s Digital Transformation Strategy that seeks to digitalize field operations, deploy digital channels and digital financial solutions that meet the needs of our existing and target customers.
The Digital Implementation Manager will drive innovation and coordinate the digitalization of BRAC Rwanda’s field operations, the implementation of digital delivery channels and the development and delivery of innovative DFS appropriate for BRAC Rwanda’s customers.
The DFS Manager will think creatively to innovate new uses for technology to address access, usage, literacy, security, and other barriers limiting the use of DFS by BRAC’s existing and target customers especially women and youth.
Major Duties and Responsibilities:
Digital Transformation Strategy and Innovation
In collaboration with country management,
Drive the implementation of BRAC Rwanda digital strategy in line with business mission and objectives.
Conduct periodic research to understand customer needs to increase our digital outreach, develop and deliver appropriate digital products, enhance customer experience, and increase organizational efficiency.
Digital Processes, Channels, and Products Implementation
Digital Implementation Manager will design, test, refine and implement DFS projects at BRAC Rwanda. Perform research, business operations analysis and identify new digital requirements, propose related projects as needed and implementation plans including defining value preposition, scope, activities, budgets, milestones, change management plan.
Develop detailed functional requirements for DFS tools and applications including digital field application and digital payment channels. Coordinate the different functions/departments to implement DFS and work with the teams to adapt their processes and products accordingly.
Develop new digital and innovative products that meet the needs of BRAC Rwanda targeted clients.
Develop and maintain country digital related policies, procedures and standards.
Analyze the technologies available on the market, perform related adoption risk assessments and make recommendations that will improve the BRAC quality and efficiency of field operations and service delivery
Monitor and track the progress of digital related projects.to ensure timely and cost-effective implementation
Design and implement monitoring surveys and use survey findings to refine and improve BRAC’s processes and products and enhance the customer experience in using DFS.
Develop and manage relationships with third parties that work with BRAC and/or future potential partners of BRAC such as digital solutions suppliers, fintechs, developers etc.
Manage relationship with key stakeholders internally and external including third-party contractors, vendors and consultants.
Work closely with the IT teams for the deployment of Digital Field applications and tools and act as the focal point for the escalation of any deficiencies or issues relating to electronic banking services. Cooperate with BI MF digital transformation, IT, operations and other relevant teams in the implementation of BRAC Rwanda’s DFS strategies and action plans
Conduct gap assessments on end user and customer digital capacity and awareness and accordingly build digital literacy trainings and refreshment programs. Continuous training and handholding of staff in defining and implementing business case and value proposition for DFS channels and products, piloting and scaling of DFS
Work with the marketing and communication teams to design effective marketing and communication campaigns increase adoption and active usage of BRAC’s digital financial services.
Produce periodic reports on the progress of digital implementation, level of client’s digital channels embracing.
Document lessons learned from implementation of DFS projects. Disseminate and share knowledge and lessons learned among the different BI MF countries to support the implementation of organizational best practices for designing and implementing different digital projects in BI MF
Safeguarding Responsibilities:
- Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.
Key performance indicators
- Level of digital strategy/projects developed and implemented
- Efficient Digital operational support
Knowledge, Skills & Competencies:
- In-depth understanding of the key drivers in a digital product/emerging technology business
- Experience in digital project management, including technological aspects
- Drive, flexibility, resilience and the ability to work under pressure
- Strong written and verbal communication skills
- Fluency in English required (spoken, reading and written)
Specific educational qualification
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SPECIFIC EDUCATIONAL QUALIFICATION: |
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Degree |
Concentration / Major |
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Master’s/ Bachelor |
Business Administration, Finance, Economics, microfinance, Development Studies, Information Technology, Engineering or any related fields |
Experience (Including sector/industry):
Five years including three working in financial inclusion, product development, digital finance, microfinance/micro-lending, technology for development, payment platforms.
If you feel you are the right match for the above-mentioned positions, please follow the application instructions accordingly
Candidates need to send a signed Cover letter in PDF format indicating the title of the position applied for, updated CV mentioning educational and professional qualifications, years of experience, and notarized scan copies of academic qualifications. All those documents should be sent through email: recruitment.rwanda@brac.net, Application deadline is 2nd March 2024
Please note that only short-listed candidates will be called for written test and interview.
BRAC is committed to safeguarding children, young people and adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with
has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation – regardless of
age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure include extensive background checks and disclosure of criminal records in order to ensure safeguarding to the fullest extent.
BRAC is an equal opportunities employer
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