Digital Transactions Senior Officer at Muganga SACCO: (Deadline 6 November 2022)

Digital Transactions Senior Officer at Muganga SACCO: (Deadline 6 November 2022)

RECRUITMENT NOTICE Nº 009/10/2022

MUGANGA SACCO is a Saving and Credit Cooperative for health sector staff in Rwanda. Its primary objective is to improve members’ socio-economic conditions and promote access to finance.

Muganga SACCO wishes to recruit the competent and self-driven staff on the position of Digital Transactions Senior Senior Officer on permanent basis regardless the gender, and other kind of discriminations.

RECRUITMENT DETAILS:

Position: Digital Transactions Senior Officer

Number of needed staff: One

Employment period: Open-ended period (Full-time)

Working place: Head Office 

JOB PURPOSE STATEMENT

Reporting to Manager, Digital Services, Digital Transactions Senior Officer Position is responsible for improving the retail customer experience and value proposition, using innovative technology, product and process enhancements that inject efficiency, drive existing and new revenues

KEY RESPONSIBILITIES

•  Manage digital transaction services; and work with operations to define the vision, scope and requirements for the Muganga SACCO’s Electronic Banking offering;
• Manage, control and monitor all processes related to digital payments, reconciliation, settlement, operational and financial risk of the B2B function of the digital transactions;
• Responsible for daily financial operations management of digital operations being oversight on fulfillment of transactions, payments, reconciliations and settlements to ensure in a manner that minimizes operational risk;
• Support day-to-day digital transaction services; this includes online banking, mobile apps, mobile deposit, online deposit account opening, online loan applications, and the bank website. Processing, managing, and supporting online deposit account opening and loan applications
• Providing service and support for co-workers and customers on Digital Banking services. Performing operational functions for Digital Banking;
• Participate to development of policies and procedures for electronic banking processes in order to ensure compliance with established standards and regulations;
• Act as the primary interface to bank’s core cash management and manage all aspects of digital transaction services (online, mobile, remote deposit, wire transfers, debit and credit card programs);
• Manage online deposit account applications, including reviewing pending applications, contacting customers who failed to complete an application, and processing approved applications.  Follows designated account opening procedures. Research and resolve account opening problems.
• Accepts online loan applications and facilitates the customer’s consumer loan process.
• Provide Digital Banking expertise for Muganga SACCO employees as they service customers digital Banking needs, including hardware and software troubleshooting and diagnosis
• Pull Digital Banking reports and perform manual clean-up of data (inactives, eStatement changes, removing closed accounts from Bill Pay, etc.)
• Be one of the go-to people Digital transaction knowledge in the Muganga SACCO, including knowledge of processes, systems, and policy and procedures
• Generate and drive revenue or cost savings from digital products, solutions, channels and services through the application of strategic pricing models or automation of processes.
• Scan the market environment for digital trends and identify digital growth opportunities or any threats to the business.
• Work with cross-functional teams to identify and propose relevant digital propositions and solutions for various customer segments and Muganga SACCO’s operations processes;
• New project process definition and documentation: All processes to target front-end digitization during the project;
• Continuous review and identification of process gaps for optimization, digitization, development and implementation
• Proactively look for ways to solve digital banking problems and to improve digital banking processes, reporting, etc.

KEY MEASURABLE GOALS

• Various Digital transactions, solutions, channels and services;
• Revenue generated through bank application programming interfaces (API);
• The number and value of payments generated per customer;
• Successful and/or failed calls per API;
• Costs related to using API services;
• Monthly active users.

SKILLS & COMPETENCIES

• Strong knowledge of digital transaction processes;
• Knowledge of Electronic Banking Regulations;
• Have a passion for technology;
• Excellent customer service and communication skills;
• Ability to effectively access and interpret information on computer screens, documents, and reports;
• Knowledge of personal computer and related word processing and spreadsheet software;
• Ability to effectively troubleshoot computer related issues;
• Proficient application of email etiquette;
• Knowledge of banking and various banking functions/departments;
• Very proficient in computers, smartphones, tablets and their operating systems, software and other technologies.

REQUIREMENTS

• Bachelor’s degree in accounting, finance, business administration, Business information technology, Information Technology Management;
• At least 5 years   of bank operations experience with a focus on both traditional deposit products and electronic banking (proof required);
• To be between 25 and 40 years’ old (ID required).

JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General of Muganga SACCO, with its head office at Kicukiro – Sonatube, Silverback Mall, 1st Floor, latest 06 November 2022 at 6:00 PM on the following email address: apply@mugangasacco.rw

Questions/clarifications may be requested by email to the following email address: info@mugangasacco.rw

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Done at Kigali, on 21 October 2022

Muganga SACCO Management