Front Desk Operation Officer at RWANDA STANDARDS BOARD (RSB): (Deadline 1 November 2021)
Job description
– Receive and answer telephone calls and orient them accordingly;
– Receive RSB clients and provide orientation;
– Examine incoming mails/couriers for completeness;
– Answer inquiries about Services offered in RSB;
– Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly;
– Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking;
– Troubleshoot customer issues over the phone;
– Maintain a balance between institution policy and customer benefit in decision making;
– Handles issues in the best interest of both customer and the institution.
Minimum Qualifications
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Bachelor’s Degree in Communication
Experience: 0
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Bachelor’s Degree in Public Relations
Experience: 0
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Advance Diploma in Office Management
Experience: 0
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Bachelor’s Degree in Office Management
Experience: 0
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Advanced Diploma in Communication
Experience: 0
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Advanced Diploma in Public Relations
Experience: 0
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Advanced Diploma in Marketing
Experience: 0
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Advanced Diploma in Customer Relations
Experience: 0
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Bachelor’s Degree in Marketing
Experience: 0
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Bachelor’s Degree in Customer Relations
Experience: 0
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Bachelor’s Degree in Hospitality Management
Experience: 0
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Advanced Diploma in Hospitality Management
Experience: 0
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Results oriented
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Digital literacy skills
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Resources management skills
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Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage
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Knowledge of customer service practices
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– Analytical skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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