Housekeeping and Customer Services Officer(Contractual) at INSTITUTE OF LEGAL PRACTICE AND DEVELOPMENT (ILPD): (Deadline 7 January 2022)

Housekeeping and Customer Services Officer(Contractual) at INSTITUTE OF LEGAL PRACTICE AND DEVELOPMENT (ILPD): (Deadline 7 January 2022)

Housekeeping and Customer Services Officer(Contractual) at INSTITUTE OF LEGAL PRACTICE AND DEVELOPMENT (ILPD): (Deadline 7 January 2022)

Job description

Receive and welcome Guests/clients;
Ensure cleanliness and hygiene of the ILPD buildings
Supervise making of beds, cleaning of bathrooms, accommodation rooms, conference Hall, common areas, laundry etc;
Check quality of catering services and cleanliness of cafeteria and restaurants;
Ensure that regulations of safety and sanitation are observed by clients/guests;
Respond to guests/clients’ inquiries and handle them;
Regularly carry inspection of the rooms and facilities of the building;
Organize day and night shifts for the reception work;
Follow up check- in and checkouts of clients/guests and keep required records;
Be closely connected with Finance unit to facilitate guests/visitors to pay;
Provide the first aid to room occupants or visitors when needed;
Prepare housekeeping status reports;
Keep updated information on the rooms’ availability

Minimum Qualifications

  • Bachelor’s Degree in Hospitality Studies

    Experience: 0

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

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