Information Call Center Officer at Old Mutual Insurance Rwanda: (Deadline 15 December 2024)
Old Mutual Limited (OML) is a Pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 13 African countries and boasts a rich heritage of 175 years. The primary listing of Old Mutual Limited, which comprises the East Africa business – UAP Old Mutual Group, on the Johannesburg Stock Exchange is a milestone the business attained in June 2018, with Secondary listings in Zimbabwe, Namibia & Malawi.
The UAP Old Mutual Group comprises three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The Group is one of the largest financial services groups with a growing footprint in East and Central Africa. It currently operates in Kenya, Uganda, Tanzania, South Sudan and Rwanda. UAP Old Mutual offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Savings and Banking, as well as a wider and more accessible distribution network. The Group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with a qualified, experienced and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The position’s details are outlined below:
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Role Title: |
Information Call Center Officer -1 Post |
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Business Unit(s): |
Rwanda |
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Business /Function: |
Information Call Center Officer |
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Location: |
Rwanda |
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Reports To: |
Customer Experience Manager |
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MDP Level: |
Manager of self |
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Role Size |
K |
Job Summary
Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshooting problems and provide information.
Key tasks and responsibilities:
- Answer calls professionally
- Respond to customer enquiries
- Research required information using available resources
- Handle and resolve complaints
- Provide customers with product and service information
- Route calls to appropriate resources
- Follow up and resolve customer queries where necessary
- Complete call logs
- Produce call reports.
- Build customer’s interest in the services and products offered by the company
- Arrange for the dispatch information packages, brochures etc. to clients and interested parties
- Performs other related tasks as instructed by the line Manager.
Academic/Professional Qualifications; experience; skills and competencies
- University degree in Communication or any related fields
- Minimum Experience of 3 years within the same role
- Knowledge of call centre telephony and technology
- Communication skills – verbal, written and eloquence
- Knowledgeable and quick in decision making
- Mature, temperament, patience, and empathy
- Passion for people
- IT skills including familiarity with CRM solutions
- Good memory, ability to comprehend, captures as well as interprets basic customer information.
- Ability to follow through
- Self-drive initiative
- Sound judgmental powers: ability to manage difficult customer situations
- Attention to details
Please visit our careers page through:
Interested candidate are requested to submit their applications by 5:00PM 15th December 2024.
Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.
ONLY short-listed candidates will be contacted.
CLICK HERE TO READ MORE AND APPLY
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