IT Help Desk Officer Under Statute at INTEGRATED POLYTECHNIC REGIONAL CENTER-IPRC WEST: (Deadline 2 November 2023)
Job description
– Support IPRC staff in use of different software and applications and give basic trainings and advice appropriately.
– Implement the regular update of school information to TVET Management Information System.
– Liaise with the Examination staff and information system expert in order to harmonize all software applications used in the institution.
– Follow the technical evolution of new software and or /new application versions used by the institution and inform authorities for decision making.
– Upgrade the website of IPRC and see that it is always up to date and running.
– Manage the web pages are displayed in an attractive manner and keep advising the marketing expert on the type of information to be uploaded.
– Create and manage IPRC staff emails by configuring outlook or outlook express on their PCs
– Operate, maintain, support central business applications, end point ICT devices or infrastructure for all department services, and for other organizations as may be agreed.
– Undertake such other duties as may be reasonably expected at this level
– Perform any other tasks assigned by his/her supervisor.
Minimum Qualifications
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Advanced diploma in Software Engineering
0 Year of relevant experience
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Advanced diploma in Computer Science
0 Year of relevant experience
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Advanced diploma in Computer Engineering
0 Year of relevant experience
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Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information Management Systems,
0 Year of relevant experience
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Bachelor of Science in Electronics
0 Year of relevant experience
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Bachelor’s Degree in Information Technology
0 Year of relevant experience
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Advanced Diploma in Information Management Systems
0 Year of relevant experience
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Bachelor’s Degree in Telecommunication
0 Year of relevant experience
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Advanced Diploma in Information Technology
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
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Familiarity with different types of networks and architectures (including WAN, LAN, WLAN, DNS, Firewalls, Netwok Security, MPLS, VoIP) and how they can be integrated into an existing system
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Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Knowledge in operating systems
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Analytical skills;
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Having experience in Desktop Support, Network Administration, System Administration is an added advantage
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Problem solving techniques
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