IT Help Desk Officer Under Statute at INTEGRATED POLYTECHNIC REGIONAL CENTER-IPRC WEST: (Deadline 2 November 2023)

IT Help Desk Officer Under Statute at INTEGRATED POLYTECHNIC REGIONAL CENTER-IPRC WEST: (Deadline 2 November 2023)

IT Help Desk Officer Under Statute at INTEGRATED POLYTECHNIC REGIONAL CENTER-IPRC WEST: (Deadline 2 November 2023)

Job description

– Support IPRC staff in use of different software and applications and give basic trainings and advice appropriately.
– Implement the regular update of school information to TVET Management Information System.
– Liaise with the Examination staff and information system expert in order to harmonize all software applications used in the institution.
– Follow the technical evolution of new software and or /new application versions used by the institution and inform authorities for decision making.
– Upgrade the website of IPRC and see that it is always up to date and running.
– Manage the web pages are displayed in an attractive manner and keep advising the marketing expert on the type of information to be uploaded.
– Create and manage IPRC staff emails by configuring outlook or outlook express on their PCs
– Operate, maintain, support central business applications, end point ICT devices or infrastructure for all department services, and for other organizations as may be agreed.
– Undertake such other duties as may be reasonably expected at this level
– Perform any other tasks assigned by his/her supervisor.

Minimum Qualifications

  • Advanced diploma in Software Engineering

    0 Year of relevant experience

  • Advanced diploma in Computer Science

    0 Year of relevant experience

  • Advanced diploma in Computer Engineering

    0 Year of relevant experience

  • Advanced diploma in Information and Communication Technology

    0 Year of relevant experience

  • Bachelor’s Degree in Software Engineering

    0 Year of relevant experience

  • Bachelor’s Degree in Computer Science

    0 Year of relevant experience

  • Bachelor’s Degree in Computer Engineering

    0 Year of relevant experience

  • Bachelor’s Degree in Information and Communication Technology

    0 Year of relevant experience

  • Bachelor’s Degree in Electronics and Telecommunication Engineering

    0 Year of relevant experience

  • Bachelor’s Degree in Information Management Systems,

    0 Year of relevant experience

  • Bachelor of Science in Electronics

    0 Year of relevant experience

  • Bachelor’s Degree in Information Technology

    0 Year of relevant experience

  • Advanced Diploma in Information Management Systems

    0 Year of relevant experience

  • Bachelor’s Degree in Telecommunication

    0 Year of relevant experience

  • Advanced Diploma in Information Technology

    0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks

  • Familiarity with different types of networks and architectures (including WAN, LAN, WLAN, DNS, Firewalls, Netwok Security, MPLS, VoIP) and how they can be integrated into an existing system

  • Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;

  • Resource management skills

  • Problem solving skills

  • Decision making skills

  • Time management skills

  • Risk management skills

  • Results oriented

  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

  • Knowledge in operating systems

  • Analytical skills;

  • Having experience in Desktop Support, Network Administration, System Administration is an added advantage

  • Problem solving techniques

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