IT Officer – Operations & User Support at Prime Life Insurance Limited: (Deadline 26 November 2025)
JOB ADVERT – IT Officer – Operations & User Support
Prime Life Insurance Ltd – Kigali, Rwanda
Prime Life Insurance Ltd is seeking a proactive, dynamic, and service-oriented IT Officer to join our ICT & Innovation Department. The successful candidate will provide day-to-day technical support to users, ensure smooth IT operations, and assist in maintaining a secure and reliable technology environment.
This role reports directly to the IT Manager – Operations & Infrastructure.
Key Responsibilities
- Provide first-level technical support to users (hardware, software, network, printers).
- Install, configure, and upgrade computers, applications, and IT equipment.
- Troubleshoot system and application issues efficiently and professionally.
- Support email, internet connectivity, and basic network services.
- Perform routine maintenance (updates, antivirus, performance checks).
- Assist with IT asset management and accurate documentation.
- Escalate complex issues to the IT Manager – Ops & Infra or external vendors.
- Support daily business systems operations and ensure continuity.
Required Skills
- Strong troubleshooting skills (Windows, macOS, Linux).
- Hardware diagnosis and repair (laptops, desktops, printers, scanners).
- Application support (Office 365, email clients, productivity tools).
- Good knowledge of Active Directory (users, groups, GPOs).
- Basic server administration (Windows Server / Linux).
- Networking fundamentals (LAN/WAN, DHCP, DNS, TCP/IP).
- Experience with IT documentation and asset management.
- Understanding of cybersecurity basics (antivirus, safe configurations).
Minimum Requirements
- Bachelor’s degree in IT, Computer Science, Information Systems, or related field.
- 0 to 3 years of experience in IT support or IT operations.
- Training in Networking and Operating Systems is an added value.
- Strong communication skills and the ability to work well in a team.
- Customer-service orientation and willingness to learn.
How to Apply
Interested candidates should submit CV, cover letter, and relevant certificates via:
https://primelife.prime.rw/careers
Deadline: 26th November 2025 , Only shortlisted candidates will be contacted.
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