Porter at Mantis Akagera Game Lodge: (Deadline 5 March 2025)
JOB POSITION: PORTER
Department: ROOMS DIVISION | FRONT OFFICE
Reports to: Front Office Manager
job purpose
- To meet, greet and offer assistance to all guests arriving at the hotel.
- To work as a team member in order to provide excellent guest service with attention to detail.
Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
- All guests are welcomed in a professional, efficient and courteous manner.
- Provides an unforgettable first and last impression of the Hotel.
- To assist guests with luggage and belongings during check-in and check-out.
- To room guests and explain the features and facilities of the guest room and the hotel.
Maintain complete knowledge at all times of:
- All hotel features, services and hours of operation.
- All room types, numbers, layout, décor, appointments and location.
- Daily house count and expected arrivals/departures, including VIP guests.
- Scheduled daily group activities.
- Know, understand and comply with all departmental policies and procedures.
- Responsible for general cleaning duties in the Reception area and that the entrance area and immediate surroundings remains cleaned and well organized at all times
- Responsible for guest luggage to reach the rooms as quickly as possible and in a safe and responsible manner.
- Guest’s requests, queries and needs, receive immediate attention in an efficient and effective manner.
- Follow-up is done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
- Hand over guest complaints to the shift supervisor and Front Office Management.
- Knowledge of surrounding areas in terms of tourist destinations and activities.
RESPONSIBLE BUSINESS
- Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
- Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
- Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage
HEALTH AND SAFETY
- Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
- Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
- Ensure a strong Health & Safety culture, directing and overseeing workplace safety
Main outputs And Responsibilities for this position
- programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
- Ensures that all potential and real hazards are reported and reduced immediately.
- Fully understands the hotel’s fire and emergency Policies & Procedures.
- Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
- Stimulates and encourages a general awareness of health and safety.
- Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
- Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
- Act as employee representative on the Health & Safety committee.
HUMAN RESOURCES
Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
- Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
- Be familiar with the company’s Disciplinary codes.
- Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
- Attends training as and when required.
- Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
- Attends all relevant departmental meeting or other relevant scheduled meeting.
- Conducts and manage induction and training of new staff members and students.
Other Special Requirements
- To perform other reasonable duties as directed by your immediate Manager.
- To be available to work overtime at the request of Management.
Qualifications, Skills/Experience & Personal Attributes
- At least 1 year experience as Porter or similar position
- Any high school diploma
- Good organizational and time management skills
- All application should be in English
- 3 professional references
WORKING CONDITIONS
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
How to Apply:
Interested candidates should send their both application letter and well detailed CV together with Academic papers and certificates not later than 05th March 2025 via the e-mail: [email protected] , C.C: [email protected]
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