Terms of Reference for the Procurement of Internet Connectivity Services for RISE Rwanda Learning Sites: (Deadline 06 March 2026)
Terms of Reference for the Procurement of Internet Connectivity Services for RISE Rwanda Learning Sites: (Deadline 06 March 2026)
I. Program Background and Rationale
YWCA Rwanda, in partnership with UNICEF Rwanda and the Mastercard Foundation, is implementing the RISE Rwanda Program to expand access to flexible, technology-enabled alternative pathways to secondary education for out-of-school youth without formal qualifications. The program supports young people to attain secondary education equivalency certification while developing vocational and entrepreneurial skills, thereby improving their prospects for further education, skills development, and dignified employment.
The RISE Rwanda Program is implemented in ten (10) districts: Gakenke, Kamonyi, Muhanga, Ruhango, Nyanza, Rulindo, Musanze, Burera, Gicumbi, and Nyabihu.
To enhance coordination and ensure effective program implementation across these districts, YWCA Rwanda established three (3) sub-offices:
- Muhanga Zone (Nyanza, Ruhango, Muhanga, and Kamonyi)
- Base Zone (Gakenke, Rulindo, and Gicumbi)
- Musanze Zone (Musanze, Burera, and Nyabihu)
To support digital learning and improve access to online educational resources, the program intends to procure reliable internet connectivity for designated learning sites across the ten (10) districts. Connectivity is essential for enabling e-learning platforms, digital content delivery, communication, and remote support services.
II. General Objective
The objective of this procurement is to acquire 103 internet subscriptions for learning sites distributed across ten (10) districts to ensure stable, secure, and high-speed connectivity that supports RISE program activities.
III. Expected Outcomes
- Installed and activated internet connections at all 103 learning sites
- Proper installation and configuration of equipment (where applicable)
- Provision of user documentation and support contact information
- Signed Service Level Agreement (SLA)
- Monthly performance and uptime reports
IV. Support and Maintenance
The service provider shall:
- Offer 24/7 technical support
- Provide a dedicated helpdesk contact
- Guarantee defined response and resolution timelines
- Promptly replace faulty equipment or resolve technical issues
V. Reporting Requirements
The service provider must submit:
- Monthly service performance reports
- Downtime and incident logs
- Network performance and uptime metrics
VI. Location
Rwanda – ten (10) districts:
Gakenke, Kamonyi, Muhanga, Ruhango, Nyanza, Rulindo, Musanze, Burera, Gicumbi, and Nyabihu.
VII. Eligibility Criteria
Eligible service providers must meet the following minimum requirements:
- Be a legally registered company in Rwanda with valid business registration documents
- Possess a valid TIN certificate and tax clearance certificate issued by RRA
- Be licensed or authorized to provide internet and ICT services in Rwanda (RURA license where applicable)
- Have proven experience in providing internet connectivity services, preferably in large-scale or multi-site projects
- Demonstrate technical capacity and infrastructure to deliver stable and high-speed internet services across multiple districts
- Provide at least three (3) references from similar past or ongoing projects
- Have qualified technical staff and a functional 24/7 support system (helpdesk or call center)
- Agree to comply with Service Level Agreement (SLA) requirements including uptime guarantees and response times
- Be financially stable and capable of pre-financing installation and service deployment if required
VIII. Submission Deadline
All proposals must be submitted no later than:
06 March 2026 at 5:00 PM (Kigali time)
Late submissions will not be considered. Only shortlisted candidates will be contacted.
Submission Email
All proposals must be submitted electronically to the following email address:
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